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Tool 14 · Control

Build a RACI matrix

Record for every task who does the work, who owns the outcome, who is consulted and who is kept informed. The tool checks the rules and you download the result as Excel or PDF.

RACI matrix
Saved automatically in your browser
R
Responsible
Does the work.
A
Accountable
Owns the outcome. Exactly one per task.
C
Consulted
Asked for input beforehand, contributes.
I
Informed
Kept up to date.

If someone does the work and is also accountable for it, choose A/R.

Task

Click a cell and pick a letter, or type it: r, a, c, i (x for A/R). Backspace clears the cell.

The rules check out.

Every task has exactly one accountable and at least one responsible, and every role takes part. Now share the matrix widely, so everyone knows who holds which role.

How to fill in a RACI matrix

  1. Put the tasks in the rows. Take the steps of the (improved) process, or the deliverables of a project. One row per task, as concrete as possible.
  2. Put the roles in the columns. Job titles or names of the people involved in the process. Prefer roles over names: they change less often.
  3. Fill in a letter per cell. Do this together with the people from the process, not alone at your desk. Every task gets exactly one A and always at least one R.
  4. Communicate widely. A RACI matrix only works once everyone knows who holds which role. Put it on the wall, add it to the work instruction and discuss it in the daily stand-up.

When do you use it?

In the Control phase of an improvement project, after the process has been improved. The new process often comes with a new way of working, and then the question is who does what. Without an answer, files sit untouched because nobody feels responsible, or bounce between departments that both think the other is up.

Common mistakes

  • Several A's on one task. Then nobody is truly accountable.
  • Too many R's. When everyone does the work, everyone consults everyone. Ask who really does it.
  • A C or I everywhere. Someone involved in everything is, in practice, involved in nothing. Be sparing.
  • A column without letters. That role does not belong in this matrix, or you forgot a task.

More background and examples are in the knowledge-base article on the RACI model.

All tools The RACI model in the knowledge base